Privacy Policy

Effective date: 2026-10-14

BAI Store at bai.store is operated by 100 Horse US Inc (“BAI,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or interact with us at events.

Information We Collect

Depending on your interaction with us, we collect:

• Contact and account information: your name, email address, phone number, company name, account details, and billing or delivery address.
• Order and service information: products purchased, payment status, delivery details, returns, warranty requests, and correspondence. Information you submit may include photos, videos, machine details, or design files needed to handle your request.
• Payment information: information needed to process your payment through the payment method you choose. Payment and financing providers process payment credentials and applications under their own privacy notices. We receive information needed to confirm and administer your transaction.
• Website and device information: IP address, browser and device information, pages viewed, referring pages, and interactions with our website, collected through cookies and similar technologies.
• Marketing and event information: your communication preferences and information you provide through forms, surveys, promotions, or an event registration or badge scan.

We collect information from you, from your use of our website, and from providers involved in payments, delivery, or other services you request. Please submit only information relevant to your request and that you are authorized to share.

How We Use Information

We use personal information to process payments and orders; arrange delivery; provide account, technical, warranty, and after-sales support; respond to questions; prevent fraud and protect our services; maintain and improve our website and products; and meet legal, accounting, and recordkeeping obligations.

We also use information to understand website performance and provide marketing where permitted by law. Order and service messages are separate from marketing. Providing a phone number for delivery or support does not, by itself, constitute consent to promotional text messages.

Where applicable data protection law requires a legal basis, we rely on performance of a contract, legal obligations, legitimate interests where permitted, or your consent, depending on the purpose. If information is required to process an order or provide a requested service, we will explain this when relevant; without it, we may be unable to complete that request.

How We Disclose Information

We disclose information as needed to:

• Providers supporting payments, financing, shipping, hosting, customer support, analytics, and marketing.
• Our personnel and business partners who need it to fulfill orders or provide requested services.
• Authorities or other parties when legally required, or when reasonably necessary to address fraud, protect safety, or establish or defend legal rights.
• Parties involved in a proposed or completed business transfer, subject to applicable confidentiality and data protection requirements.

Service providers receive information relevant to their role. Payment, financing, and other providers acting independently may process information under their own privacy notices. We do not publish private order details or customer design files as marketing content without the required permission.

Cookies, Analytics, and Advertising

We use cookies and similar technologies for website functions and, where applicable, analytics and advertising. Advertising partners may collect identifiers and website activity to measure advertising or show relevant ads. Under some laws, these disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

You can manage cookies through your browser settings. Blocking some cookies may affect website functions. Where required by applicable law, we obtain consent for optional technologies and provide a way to opt out of applicable advertising disclosures. We honor recognized browser-based opt-out signals, including Global Privacy Control, where legally required. You may also contact us through bai.store for help with privacy choices.

Marketing Choices and Public Content

You can unsubscribe from marketing emails using the link in the message. Promotional text messages, if offered, will include applicable consent and opt-out instructions. Opting out of marketing does not stop necessary order, payment, safety, or service messages.

Reviews or comments you choose to publish may be visible to others. Before submitting public content, avoid including information you do not want made public. We obtain permission where required before using identifiable testimonials, photos, or customer content in marketing. Contact us if you wish to withdraw that permission; withdrawal does not affect lawful use before it was withdrawn.

Retention and Security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including order fulfillment, warranty support, dispute resolution, and legally required records. Retention depends on the type of information, the relationship with you, and applicable requirements. We then delete or anonymize information, subject to lawful retention and backup requirements.

We use reasonable administrative, technical, and organizational safeguards to protect information. No transmission or storage system is completely secure. Please keep your account credentials private and avoid sending unnecessary sensitive information through support channels.

International Processing

Your information may be processed in the United States, China, and other countries where we or our service providers operate. These countries may have different data protection laws. Where required, international transfers are subject to an applicable transfer mechanism and safeguards required by law. Contact us for information about safeguards relevant to your information.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access or receive a copy of your information; correct it; request deletion; restrict or object to certain processing; withdraw consent; and opt out of sale, sharing, or targeted advertising. You may also have a right to data portability, to appeal a denied request, or to complain to a data protection authority.

Submit a request through the customer support contact available at bai.store and identify it as a privacy request. We may ask for information reasonably needed to verify your identity or an authorized agent’s authority. We respond within applicable legal deadlines. Some information may need to be retained for legal obligations or to complete requested services. We will explain applicable limitations. We do not discriminate against you for exercising rights protected by law.

Children

Our store is intended for adults and business customers, not children. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action, including deletion where required.

Other Websites and Services

Links, social media features, and third-party payment or financing services may have their own privacy practices. Review their notices before providing information. This policy covers BAI’s handling of personal information, not independently operated third-party services.

Changes and Contact

We may update this policy to reflect changes in our practices or legal requirements. We will revise the effective date and provide additional notice where required. If a change requires consent, we will seek it as required by law.

For privacy questions or requests, contact customer support through bai.store and state that your inquiry concerns privacy.

Company: 100 Horse US Inc
U.S. business address: 502 Valentine Industrial Pkwy Ext. #200 Pendergrass, GA 30567, United States